FAQ
General
What is SweetLight ?
A complete DMX lighting control system: software, DMX interfaces, and a standalone mobile app.
Is the software free ?
Yes, the software is free on all platforms.
Are software updates free ?
Yes, all updates are free.
Does SweetLight work with any DMX lights ?
Yes, SweetLight is compatible with all DMX fixtures
Is SweetLight easy to use ?
Yes. Simplicity is one of our main goals.
Can I use SweetLight without an internet connection ?
Yes. There is no online license check.
How can I get technical assistance ?
Our technical team provides free support through our support forum.
Do you have social media channels ?
Yes, we have a Facebook group and a Discord server where users can exchange ideas. We also participate regularly.
Software
Which platforms does the software support ?
Windows, macOS, Linux, Android, iOS and Raspberry Pi.
Is the software fully touch-friendly ?
Yes, it is fully touch-friendly and adaptive to any screen.
How many DMX universes can the software control ?
Up to 6 DMX universes (3072 channels).
Can I program my lightshow off-stage ?
Yes. The software includes a built-in 3D visualizer.
Does the software support external Beat/BPM trigger ?
Yes, via Ableton Link, the VirtualDJ API, and our beat detector tool.
Can I transfer my light show to another platform ?
Yes. Using the “Export Lightshow” and “Import Lightshow” functions, you can easily transfer your lightshow between platforms.
For example, you can program your lightshow on a PC for greater comfort, then transfer it to a tablet to run it on site.
What is the maximum number of channels the software can control ?
The software can control up to 6 universes (3096 channels), for example using three D1024W interfaces.
DMX interfaces
What is the difference between D512S, D1024W and Rack1024 ?
D512S – affordable USB interface.
D1024W – USB + WiFi + advanced standalone features.
Rack1024 – 19″ rackmount interface with extended standalone capabilities.
Do the interfaces support Art-Net ?
Yes. The DMX interface opens Art-Net channels (1024 or 1536 depending on the model).
Are the DMX interfaces reliable ?
Yes. They use metal housings and electrical protections.
Standalone Mode
What is standalone mode ?
Your programmed lightshow runs inside the DMX interface without a computer.
Does the lightshow keep running if I disconnect the computer ?
Yes. Standalone mode runs independently.
Can I store multiple scenes in multiple zones ?
Yes, and many more features are available depending on your DMX interface model.
Standalone app
Is the standalone app free ?
Yes, for both Android and iOS.
Do I need the lightshow on my smartphone ?
No. The interface stores the show ; the app just controls it.
Can I control multiple interfaces ?
Yes, the app can control several D1024W units.
Sales
Where can I buy SweetLight DMX interfaces ?
Visit our web store and select your country. The system will tell you where to buy.
Is there a warranty ?
Yes. All our DMX interfaces include a two-year warranty.
Still have a question? Visit our forum to get help from our team and community.